Beacon Roofing Supply, Inc. is one of the largest distributors of residential and non-residential roofing and complementary building products in North America, currently operating in over 589 locations across 50 U.S. states. With their competitors offering online solutions to their customers, they were compelled to reassess their current purchasing channels and move away from traditional over the counter, phone call based manual order processing, to online selling channels and reap its benefits.
Online channel to place orders to specific stores
Centralized product portfolio by regional availability, pricing by account
Responsive site to access features and functions across devices
Simplified online quoting and contracts process
Quick Ordering through quick re-ordering or order templates
User Roles and Account workflow
Dozens of customer “self service” features
Online account setup
Rebates enrolling and tracking mechanisms
Scheduling Orders and set pick up locations
Multiple stores to handle different sub-brands
Fresh new channels to place and manage orders for new age contractors without the hassles of manual processes.
Place orders anytime, any day, not worrying about store open hours.
Reduction in cost of sales due to a significant increase in self-service orders and reduction in customer service calls.
Increase in average number of products purchased per order.
Faster quoting and contracting process, resulting improved customer satisfaction.
Improved conversion rates, due to easier and faster self-service checkout process.